Improving Staff Satisfaction: What Nursing Home Leaders are Doing

Source: American Health Care Association, 2009

This paper was created in 2009 by the AHCA Quality Improvement Committee for the purpose of sharing what nursing home leaders are doing that improves staff satisfaction in key areas. These improvements would be reflected in higher staff satisfaction survey ratings. These ratings in turn translate to improved staff retention and staff work practices and attitudes that support service excellence and a quality culture. Many of the change ideas offered here are backed by research-based evidence while other ideas have simply been effective for many of the individuals who contributed to this effort.

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