Source: Jackie Werth and Dale Fleming, Public Manager, Vol. 37 no. 3, Fall 2008
From the abstract:
This article looks at the evolution of this new business model for HHSA, which called for bringing health and social services together to create a more efficient, effective, and client-focused organization. The agency’s transformation reflects the recognition of the importance of putting services close to families and communities and seeking to create a “no wrong door” approach, with multiple points of entry for families with different needs.