A New Generation of Change Solutions for Public Bureaucracies

Source: Martin Goldberg and Tracy Haugen, Public Manager, Vol. 37 no. 3, Fall 2008
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From the abstract:
This article looks at three levels of the public enterprise–agency leaders, staff members, and citizens–and explores how each can be empowered to operate effectively within the bureaucratic landscape, overcoming structural traps. A new way of thinking about effecting change in public bureaucracies is required.

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