12 Steps for Creating a Culture of Retention: A Workbook for Home and Community-Based Long-Term Care Providers

Source: PHI, August 2008

All long-term care agencies struggle to find and keep sufficient, reliable, and skilled staff capable of meeting client needs and providing great quality care. This workbook offers 12 concrete steps to guide agencies in developing excellent recruitment, selection and retention practices – the three key elements necessary to manage long-term care organizations successfully.

The 12 steps that frame this workbook are based on the principle of “quality care through quality jobs”: Direct-care workers must have quality jobs to provide the highest quality care for consumers.

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