Source: On the Move, Spring 2008
UC Berkeley Labor Center
The Oakland-based nonprofit, which provides an array of direct support services to people with developmental disabilities, recently entered an innovative labor-management partnership that Tom Heinz, executive director of East Bay Innovations (EBI), hopes will stabilize his staff of 100 and improve services to their 190 clients. Absent state action to address the staffing crisis on a sector- wide basis, creativity and innovation have had to emerge from the bottom-up. The Consumer Directed Service Network (CDSN) is a new initiative, whose design is largely based on the recommendations of Labor Center Senior Labor Policy Specialist Carol Zabin. CDSN incorporates a three-pronged approach to reforming the direct support DD service industry.