Engaging Citizens in Measuring and Reporting Community Conditions: A Manager’s Guide

Source: IBM Center for the Business of Government

Dr. Ho presents two case studies – one from Des Moines, Iowa; the other from Boston, Massachusetts – where government agencies and citizen groups reported their own or their government’s performance, respectively. While each of these cases reflects different strategic approaches, they both attempt to bring together what government does and what citizens see as being important in their community. In his report, Dr. Ho examines “how government officials can engage the public more directly in performance measurement and reporting efforts and how they can communicate more effectively about the efforts and accomplishments of public policies and programs.” The goal, he notes, is to “make performance measurement and reporting more relevant and meaningful to taxpayers.”

Full Report (PDF; 3 MB)

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