Putting Patients First: Developing and Maintaining Patient-Centered Medical Practices

Source: Martha Ross and Kathy Patrick, Brookings Institution, October 24, 2007

Focus groups of low-income Washington, DC residents conducted by the DCPCA Medical Homes DC project identified multiple barriers to health care access and problems within the system. The identified barriers are common across the country, especially among low-income and minority populations, and the paper recommends several promising practices that health centers can enact to improve access to care and the patient experience.

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