Hospitals, Language, and Culture: A Snapshot of the Nation – Exploring Cultural and Linguistic Services in the Nation’s Hospitals: A Report of Findings

Source: Amy Wilson-Stronks and Erica Galvez, The Joint Commission, 2007

As our nation becomes more diverse, so do the patient populations served by our nation’s hospitals. Few studies have explored the provision of culturally and linguistically appropriate health care in a systematic fashion across a large number of hospitals. With funding from The California Endowment, the Hospitals, Language, and Culture: A Snapshot of the Nation project is working to strengthen this understanding. Hospitals, Language, and Culture is a qualitative cross-sectional study designed to provide a snapshot of how sixty hospitals across the country are providing health care to culturally and linguistically diverse patient populations. This project sought to answer the following questions:

• What challenges do hospitals face when providing care and services to culturally and linguistically diverse populations?

• How are hospitals addressing these challenges?

• Are there promising practices that may be helpful to and can be replicated in other hospitals?

The project findings will be presented in multiple reports. This report highlights findings regarding the first two research questions.

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