Source: Anne Phelan, American City and County, August 1, 2009
When residents call 911 for non-emergency help, it's mostly a minor annoyance, but those types of calls during large disasters can jeopardize rescue efforts. To reduce the crush of calls flooding into 911 systems, some local governments are using their non-emergency 311 service to manage administrative and informational needs so 911 centers can devote their resources to life-threatening situations.
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